All credits or refunds for unwanted items will be issued to you within 14 days after the goods have been received back with us, other than the payments for delivery. Refunds for the goods received back will not be issued where there are signs of tampering or damage, which in any way diminish and render the goods un-saleable.
For returns where the promotional “Free Delivery over £100” has been selected, if the whole order is returned or where the return of an item or items takes the value of the order below £100 then the delivery will be charged for at the Standard Delivery rate. This will be deducted from the total amount of the refund due. For returns where a promotional item has been included, if the return of an item that includes a promotional discount applied to all or part of the order, or a promotional product is returned, then the discount applied will be deducted from the refund due and/or the promotional item must be returned as well.